I. Introduction

The Clauses reproduced below are intended to regulate the access and use of the website, by its users.

For the purposes of the interpretation and application of these terms of use of the website, "user" means any person who, in his name or on behalf of a corporate person, and through Internet access, visits and/or orders through the online store available on the website. For the same purposes, the use of the word "website" always refers to the following domain:

By browsing the website, the user accepts, in its entirety and without reservations, all the regulations that result from the points reproduced below.

1. Intellectual Property/Copyrights and trademark indication:

The website is the property of the commercial company "Panossian, Unipessoal, Lda.", being the holder of the intellectual property rights and exploitation and reproduction rights of it, namely text, images, illustrations, graphic design, web design and e-commerce template, as well as hyperlinks that are established from it to other websites.

All content on the website described above is protected by Copyright and Related Rights and Industrial Property Rights, under Portuguese and European Union laws, international conventions and other legal, national, community or international provisions.

All corporate names, logos and/or designs that structure the site are trademarks registered. Any improper use of them, by person other than its rightful owner, will be evaluated according to the legislation in force.

It is allowed to download the contents only for personal and private use, copy or print any page of the website, without prejudice to the maintenance of copyright to such content in the legal sphere of "Panossian, Unipessoal, Lda.". It’s expressly prohibited any copying, reproduction, diffusion or transmission, use, modification, sale, publication, distribution or any other use, in whole or in part, commercial or non-commercial, the content of the site, whatever the means used for that purpose, without the express permission of "Panossian, Unipessoal, Lda."

Intellectual property rights and trademarks belonging to third parties are properly assigned and must be respected by those who access the website. Other names of companies and products or services displayed on the website may be the trademarks of their respective holders.

Through the visit to the website, the user is not granted of any right or license to use any trademarks of it, as belonging to the "Panossian, Unipessoal, Lda." or to third parties. In this way, the user agrees not to modify, rent, lease, loan, sell, distribute or create derivative works based on the content, partial or complete, of the website, including the products and services it provided.

2. License for use of the site:

Without prejudice to the provisions of the preceding paragraph, the "Panossian, Unipessoal, Lda." grants the user a limited license to access and use of the website that should be used responsibly and diligently.

This license does not allow:
I) Resale or commercial use of the website or its contents;
II) Any use of product listings, descriptions, prices, or other content that are not in the public domain;
III) Any modified used from website or your content that is not in the public domain;
IV) Access to an area/account and related information for which the user does not have permission.
v) Any discharge (download) or copy information from personal accounts to benefit himself or others;
vi) Any use of data mining, robots, or extraction tools and compiling similar data;
VII) Any use intended to test and evaluate system robustness and to break that same solidity;
VIII) Any use that violates the provisions of the present conditions of use of the website or the legislation, of whatever nature or scope, that is in force or to come into effect.
Any misuse of the limited license to access and use of the website, attributable to the user, will finish, permanently, and without any need for advance notification, the term of the license.

3. User Conduct:

It is prohibited to use the website in a different way as the provisions of these terms of use or any legal provisions in force or which may be in force, applicable to the matter in question.

The website may not be used to, inter alia, adopt the following behaviors:
I) Send, manage, use or reuse the site, or from it, transmit any type of content or illegal information, intimidating, defamatory, slanderous, offensive, obscene, provocative, pornographic or any others who may put into question the reputation and good name of "Panossian, Unipessoal, Lda." and/or may be any generators civil and criminal liability of the latter;
II) Send, manage, use or reuse the website, or from it, spreading virus carriers of content software, political messages, commercial offers, chain letters, mass emails and any form of spam;
III) Have unauthorized access to other systems or treat his constant information;
IV) Interfere with the use or enjoyment of the website by another user or disrupt servers or networks connected to the website;
v) Assume the identity of any person or entity including, but not limited to, any representative of "Panossian, Unipessoal, Lda.", and through this assumption, uttering false information or otherwise skip the truth about your link to a person or entity;
vi) Infringe any patent, trademark, trade secret, copyright, database right or other intellectual property rights belonging to "Panossian, Unipessoal, Lda." or any third-party holder of content present on the website, in accordance with Clause 1 of these conditions of use;

If adopted any conduct prohibited under the preceding paragraph, "Panossian, Unipessoal, Lda." reserves the right to immediately and without need of prior notice, prohibit and block the prejudicial user's access to the site, without the payment of any compensation.

"Panossian, Unipessoal, Lda." is the holder of a right to compensation on the user, in respect of all losses, damage and expenses reasonably incurred on your legal sphere resulting, directly or indirectly, from a judicial decision or agreement of transaction concluded proceedings and resulting from:
I) Complaint lodged by third parties, in any court, which claims a use defamatory, offensive or abusive, pornographic or obscene, that contravenes any law, rule or code of conduct, attributable, in respect of fraud or negligence, to the user;
II) Complaint lodged by third parties in any court, claiming a use attributable, in any capacity, the user that infringes the copyright or any other intellectual property rights belonging to third parties or to own "Panossian, Unipessoal, Lda.";
III) Complaint lodged by third parties in any court, claiming a use attributable, in any capacity, to the user, who contravenes any provisions of the present conditions of use of the website or of the law apply, without prejudice to the provisions of the preceding paragraph.
IV) fines or penalties of any kind imposed by the public authorities, directly or indirectly related to the use of the website by the user;

4. Content and availability of the site:

"Panossian, Unipessoal, Lda." undertakes to make every effort to ensure that the availability of the website is uninterrupted and error-free and that his constant information is updated and corresponds to reality.
Notwithstanding the efforts made, "Panossian, Unipessoal, Lda." cannot be held responsible for any errors or omissions or for any information appearing on this website that will prove incomplete, incorrect, inaccurate or out of date.
Similarly, "Panossian, Unipessoal, Lda." can not be held responsible for any eventual unconformity between the features presented by images of products and those that the product come effectively to display.
"Panossian, Unipessoal, Lda." does not warrant that the content of the website is appropriate or available for use in locations outside the national territory or ensures access to even in territories where the content is illegal or if your find forbidden.
To access the website from locations outside the national territory, the user will do it under his responsibility, and it’s his obligation to ensure that access respects all legal and normative regulations.
Access to the website may be interrupted randomly for repairs, maintenance, introduction of new services or features or update the existing ones.
Interruption of access to the website for the purposes set out in the previous paragraph will be held according to the commercial interests of "Panossian, Unipessoal, Lda.", without needs to exist any kind of prior notice to the user.

5. Disclaimer of liability:

The use of the website is made for account and risk of the user. The user is solely responsible for any damage that may occur on his computer system or loss of data that results, directly or indirectly, of the use to the site.

"Panossian, Unipessoal, Lda." does not guarantee that the use of a wireless connection is secure. Therefore, whenever the access to the website is made via a link, the user agrees to use these services for your own risk and acknowledge that he’s solely responsible for any damage that may be caused in his system by the use of this functionality, including loss of data.

"Panossian, Unipessoal, Lda." does not have any control over the information, products or services provided by third parties on the site, as well as about the links directed to other sites on the internet and, as such, does not be held liable for any errors, omissions, or inaccuracies of the information contained in theses Web sites, including their privacy policies and practices. The prediction of content belonging to third parties does not link "Panossian, Unipessoal, Lda" to its content or imply its association with these entities.

"Panossian, Unipessoal, Lda. shall not be liable for any damage as a result of the suspension or interruption of access will occur under the conditions laid down in Clause 4, which is not directly attributable, or being, just be the title of negligence.

6. Cookiepolicy:

In order to provide a more personalized service and according to the expected user preferences, the website uses cookies to collect and store information.

A cookie is a small information file that is sent from the website server to the user's browser and stored on your computer. The cookies may contain different nature and address different purposes, in accordance with the provisions of annex I of the present conditions of use of the site.

Without prejudice to the provisions of annex I, the cookies will only be used by "Panossian, Unipessoal, Lda.", and his use, which never occurs improperly or invasive of the privacy of the user, shall be limited to the following purposes:
I) Recognize the identity of the user and, in possession of that information, improve the quality and effectiveness of the service provided, through the retention of information related to your preferences and eliminating the need to repeatedly enter the same information;
II) Estimate the quantitative and qualitative levels of use of the service.

The cookies are assigned individually to each one of the users in order to ensure the security and confidentiality of the data.

The estimate carried out in accordance with point ii) is made in aggregate form and not individual, not allowing the identification of the user.

The cookies will be stored on the hard drive of the user's computer in order to save the user’s preferences, such as login/password, whenever the user choose the option of automatic entry in the user account’s client created on site.

Although such an operation can cause the loss of some features normally available on the website or, eventually, make it impossible to access the user can disable cookies in his browser. Similarly, the user can configure his browser in such a way as to be notified of the reception of cookies, allowing that the same case understand, prevent the respective installation will occur on the hard drive of his computer.

The disabling of the cookies referred to in the preceding paragraph may be made through the procedures provided for in annex II of the present conditions of use of site.

7. Legal value of the General conditions of use of site:

If any of the rules pertaining to the conditions of use is held to be invalid or ineffective, such contingency does not influence the validity of the remaining provisions of the conditions of use of site.

The present general conditions of use of the website shall be governed and must be interpreted in the light of the Portuguese legislation.

8. Jurisdiction:

In the event of a dispute arising out of the execution of the present conditions of use of the website, the user may use the following alternative dispute resolution bodies:

a) CNIACC-National Centre of information and arbitration of consumer Disputes, located at Rua d. Afonso Henriques, no. 1, 4700-030 Braga, with the following e-mail address:, the following website email: and phone: + 351 253 619 107;

b) Centre for information, mediation and arbitration of consumer Disputes in the Algarve, headquartered in the building Companies, nest Road da Penha, 8005-131 Faro, with the following email addresses: and, the following website email: and phone: + 351 289 823 135;

c) Conflict arbitration center of Coimbra district, with headquarters at Avenida Fernão de Magalhães, no. 240, 1st, 3000-172 Coimbra, with the following email address: and the following website and phone: + 351 239 821 690;

d) Arbitration Center of Lisbon Consumption conflicts, with headquarters at Rua dos Douradores, n° 116, 2, 1100-207 Lisbon, with the following email addresses: and, the following website: and phone: + 351 218 807 030;
e) Consumer information Center and the Arbitration of Oporto, with headquarters at Rua Damião de Góis, no. 31, shop 6, 4050-225 Porto, with the following email address:, the following website email: and contact telephone: + 351 225 508 349;

f) Arbitration Centre for consumer Conflicts of Vale do Ave/Arbitral Tribunal, headquartered in the street Capitão Alfredo Guimarães, n.o 1, 4800-019 Guimarães, with the following email address:, following website email: and phone: + 351 253 422 410;

g) Centre for information, mediation and arbitration (Arbitration Court) – Centre of Braga, with headquarters at Rua D. Afonso Henriques, nº 1 (building of the Junta de Freguesia da Sé), 4700-030 Braga, with the following email address:, and phone: + 351 253 617 604;

h) Centre for information, mediation and arbitration (Arbitration Court) – pole of Viana do Castelo, with headquarters in Avenida Rocha Paris, no. 103 (Rose Village Building), 4900-394 Viana do Castelo, with the following email address:, the following website email: and phone: + 351 258 809 335 and;

I) Conflict arbitration center of Madeira Consumption, with headquarters in the Rua Direita, n° 27-1st Floor, 9050-405 Funchal, with the following email addresses: and, the following website email: and phone: + 351 291 750 330;

j) Arbitration Center of the Autonomous University of Lisbon, with headquarters in the Rua de Santa Marta, paragraph 56, 1st, 1169-023 Lisbon, with the following email address:, the following website email and phone: + 351 213 177 603;

If the user has permanent residence in another Member State of the European Union, to the European Consumer Center, located in Praça Duque de Saldanha, no. 31, 1st, 1069-013 LISBON, with the following e-mail address, the following website email and phone: + 351 213 564 719.

Are competent to resolve any conflict that might exist between "Panossian, Unipessoal, Lda." and the user, arising from the use of the site, the judicial courts belonging to the District of Porto, with expressed waiver of any others.

9. Incidental Modification of the content and conditions of use of the site:

"Panossian, Unipessoal, Lda." reserves the right to modify, suspend, cancel or restrict the content of the site, links or the information on him constantly, without any prior notice.

"Panossian, Unipessoal, Lda." reserves the right to, at any time, to modify or update the site, its policies, these terms of use or the terms and conditions of sale, which is why it is recommended the query regular such documents.

The user will be subject to the Terms of Use and applicable policies in which you use the website, unless it is imposed the retroactivity of any modification of the rules or conditions, by order of a legal authority or administrative.

10. Customer account:

For purchases through the site, the user must, necessarily, to create the “conta-cliente” (client’s account).

In the process of creation of the account referred to in the previous point, the customer must provide some of his personal information including name, address, tax identification number and email address, among others, by completing a form specifically designed for this purpose.

The user is responsible for maintaining the confidentiality of his customer account information and his password, and shall strive to restrict the access to his computer to prevent any unauthorized access to the account.

The user is responsible for all activity and behaviors adopted through his account as well as for the accuracy of all personal data provided to "Panossian, Unipessoal, Lda." during the account creation process. In case of supervening alteration of personal data, the customer must upgrade them through the functionality of the website intended for this purpose.

"Panossian, Unipessoal, Lda." reserves the right to cancel the account of any user whose activity violates the content of the present conditions of use of the Website or any other national or Community norm, applicable in this case.

11. Confidentiality and personal data treatment:

Under the terms and for the purposes of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (RGPD), concerning the protection of individuals with regard to the processing of personal data and on the free movement of such data , the controller of the personal data is the company "Panossian, Unipessoal, Lda.", commercial company with headquarters at Rua Fernandes Tomás, nº 58, Shop B, 4000-208 Porto, with telephone number (+ 351) 912 855 129 and the following address email

Personal data relating of the user, collected in any of the stages of the contract of sale concluded through the website, will be processed automatically and are intended for the implementation of this agreement, including, for this purpose, all the acts necessary for its commercial and administrative management.

The processing of personal data of the user will still be legitimized by the obligation to comply with the legal obligations that befalls "Panossian, Unipessoal, Lda.". If that consent, by filling a field provided during the account creation process, the user’s personal data will be treated in advertising and marketing, by post, direct distribution, telephone and email.

Personal data may be transmitted to the controller's trading partners, in particular for marketing operations. The transmission of such personal data is equally dependent on the consent to be provided by the holder of the data.

The consent referred to in previous points may be removed at any time by the user, in accordance with better set out below, without this compromise the lawfulness of the processing of personal data carried out up to date consent.

The user's personal data will be kept for the entire ordering process and after his termination for a period necessary to ensure compliance with the applicable legal provisions, as well as the limitation periods provided by law.

Under the law, is granted to the user, owner of the data, the right of access to these same data, rectification or erasure, the limitation or opposition to the treatment, or data portability, at any time, upon written application to " Panossian, Unipessoal, Lda. ", commercial company with headquarters at Rua Fernandes Tomás, nº 58, Shop B, 4000-208 Porto, with the phone number (+ 351) 912 855 129 and the following email address

In case of violation of the applicable legal provisions, the data subject has the right to complain to the National Commission for Data Protection (CNPD) or any other supervisory authority in this area.

The communication of personal data by the user, "Panossian, Unipessoal, Lda." is a necessary requirement and indispensable for the progressing of process of realization of orders made through the site, without which the can be effective.


A. Types of cookies:

Permanent Cookies -are cookies that are stored on the browser level access equipment (PC, mobile and tablet) and which are used whenever it’s make a new visit to the website of "Panossian, Unipessoal, Ltd. ". This type of cookies is used normally to direct navigation to the interests of the user, allowing you to provide a more personalized service.

Cookies of session -are temporary cookies remain in the cookie file of the browser’s user until he leaves the site. The information obtained from these cookies serves to analyze traffic patterns on the web, allowing to identify problems and provide a better browsing experience.

B. Purposes of the cookies:

Cookies strictly necessary- Enable website navigation and access to secure areas of this. The operation of this type of cookies is essential and indispensable for the provision of the required services.

Analytical Cookies - Are used anonymously for rearing and statistical analysis, to improve the functioning of the site.

Cookies of functionality- Keep user preferences regarding the use of the site, allowing that you do not need to go back to customize or configure the website the next time you visit.

Cookies of third parties- Measure the success and the effectiveness of third party advertisements. Can also be used in order to customize a widget with user data.

Advertising Cookies - Direct advertising in the light of the interests of each user in order to match the ad campaigns to the tastes of users, and, furthermore, limit the amount of times the user see the ad, helping to measure the effectiveness of advertising and the success of the organization of the site.


All browsers allow the user to accept, refuse or delete cookies, in particular through the selection of appropriate definitions in the respective browser. The user can configure the cookies on the menu "options" or "Preferences" from your browser.

However, whenever you perform any of the tasks related with the cookies referred to in previous point, regardless of the browser, the user can see if confronted with the existence of constraints related to the functionality of certain functions available on the site, with necessary losses in the quality of navigation to operate in the latter.

1. Configuring cookies – Internet Explorer:
a) click on the "Tools" menu and choose "Internet Options";
b) Select the "Privacy" tab;
c) move the bar to the top, where it will appear the option "block all cookies";

2. Configuring cookies-Mozilla Firefox:
a) click on the "Tools" menu;
b) Select "options";
c) click the "Privacy" icon in the top panel;
d) in section ' Cookies ' disable the option "accept cookies from site";
e) click "OK" to save your changes and close;

3. Configuring cookies-Google Chrome:
a) click "Customize and Control Google Chrome" (symbol located at the end of the address bar);
b) select the "Tools";
c) click "clear browsing data";
d) the check box "Clean the following items:" choose "forever";
e) Select the first 4 options and click "clear browsing data";

4. Cookie Configuration-Web and iOS Safari:
a) click "Edit" (Editing);
b) Select "Preferences" (preferences);
c) in the upper pane, select the "Security" icon (security);
d)in the "Accept Cookies" (accept Cookies), select "Never" (never);